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Making a motorbike insurance claim
The Motorbike Insurance Claims Procedure
What Do You Need to Know?

Having an insurance policy on your bike doesn’t necessarily mean that your insurer will accept your claim - even if you think you are covered. In the process of making a motorbike insurance claim you may also need to follow your insurance company’s specific instructions to make sure that you do get access to the coverage for which you’re paying.

Even if you think that you probably won’t ever make any motorcycle insurance claims, you should prepare for the eventuality of making a motorbike insurance claim at some point. The easiest way to do this is to is simply to read through your policy documents when you sign up to a policy to see how the motorbike insurance claims of your insurer works. This will make it easier for you to manage any motorcycle insurance claims that you may have to make when the time comes.

Key factors to consider when making a motorbike insurance claim:

  1. When do you contact the insurer?  Some insurers will ask you to call them to register a claim before you do anything else. It may be that they will use their own breakdown and/or repair services if you have an accident and won’t accept your costs if you go somewhere else. They may also need to send out a claims assessor to look at the claim before they take action.
  1. How do you contact the insurer? Most insurers will give you at least one claims helpline that you can call to start off the claims process. Some will have different numbers for different types of claims and some will let you email in a claim. From this point, most insurers will send you a claim form to complete and sign.
  1. What information do you need to give them? The information that you will need to supply when making a motorbike insurance claim will generally depend on the type of claim you are making. In all cases, you’ll need your policy reference number and your personal details to make a start. Then, you may be asked to provide other kinds of information. If you are making motorbike insurance claims for theft, for example, then your insurer will probably need a police reference number (which you will be given when you report the theft). If you have an accident that will result in motorcycle insurance claims you’ll have to provide quite a lot of information if you can, including:
    1. Contact details (names, telephone numbers and addresses) of people involved in the accident and any witnesses.

    2. The make, model, and registration of all involved vehicles.

    3. Details of when and where the accident happened and any information you can give on how the accident happened, what damage there is to bikes/vehicles, and injury to anybody who was involved. It is always useful to make a sketch of what happened as this can speed up the processing of your motorbike insurance claim..

Although making a motorbike insurance claim can sometimes seem a complicated process, it is always worthwhile working with your insurer during the motorbike insurance claims you make. This makes the processing of motorcycle insurance claims quicker, and the quicker you can have your motorbike insurance claims approved the sooner you’ll get your bike back, have it repaired and/or get back any money for which you are making a motorbike insurance claim.  So, be prepared to give your insurer all the information it needs during the motorcycle insurance claims process and you will soon be back on the road!        

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